Frequently Asked Questions

Browse our shop, add the products you like to your cart, then click Proceed to Checkout. Fill in your delivery details, choose a payment method, and confirm — that's it.

Yes, within 2 hours of placing your order by contacting us at 0312-7390452 (call or WhatsApp). Once dispatched, an order can no longer be modified or cancelled.

No — you can check out as a guest. Your order history is saved in your browser for convenience.

No minimum order is required. Orders above PKR 5,000 qualify for free shipping.

Yes! Message us at 0312-7390452 with the product name or link, your delivery address, and preferred payment method. Our team will confirm and process the order.

We accept Easypaisa, JazzCash, and Cash on Delivery (COD) across most cities in Pakistan.

At checkout, select your wallet and enter your registered mobile number. A payment request is sent to your wallet app — approve it on your phone and the order is confirmed instantly.

Select Cash on Delivery at checkout. No advance payment is needed — pay the full amount in cash to the delivery person when your order arrives.

Yes. Payments are processed through official Easypaisa and JazzCash secure channels. We never store your wallet PIN or financial credentials.

Make sure you have sufficient balance, you entered the correct wallet number, and you approved the payment within the time limit. If the amount was deducted but you didn't receive a confirmation, contact us at 0312-7390452 and we'll resolve it within 24 hours.

Free shipping on all orders above PKR 5,000. Orders below that have a flat shipping fee of PKR 200–350 depending on your city.

Islamabad / Rawalpindi: 1–2 business days. Lahore, Karachi, Peshawar: 2–4 business days. Other major cities: 3–5 business days. Remote areas: 5–7 business days.

Yes, we deliver nationwide. Remote areas may take slightly longer (5–7 business days).

You'll receive a tracking number via SMS or WhatsApp once your order is dispatched. You can also call 0312-7390452 for tracking assistance.

You can return most items within 7 days of delivery, provided they are unused, undamaged, and in their original packaging. See our Returns & Exchange page for full details.

Contact us at 0312-7390452 with your order number, the product you want to return, and the reason. Our team will provide return instructions within 1–2 business days.

Easypaisa / JazzCash: 5–7 business days. Bank transfer: 7–10 business days. COD orders are refunded via Easypaisa or bank transfer.

Contact us within 48 hours of delivery with clear photos of the damage. We'll arrange a free pickup and either send a replacement or issue a full refund.

Yes. Your data is handled with strict confidentiality and used only for processing and delivering your order. We never sell or share your information with third parties.

Phone or WhatsApp: 0312-7390452, Mon–Fri 10 AM–8 PM and Saturday 11 AM–6 PM.